Shipping policy

Delivery times, prices and destinations

Delivery options depend on your products, order weight and destination. The prices below are starting rates for the listed services, not a quote for every address or basket. Check the appropriate service and final charge at checkout. If a displayed service does not match your address, contact us before paying.

Delivery estimates are transit times after dispatch, not a promise of delivery that many days after ordering. Working days normally mean Monday to Friday, excluding bank and public holidays. Saturday delivery is a separate service. Stock availability, a requested future date, seasonal dispatch arrangements and courier disruption can affect timing.

Express and urgent orders

Express is an estimated 1–2 working-day service; it is not guaranteed next-day delivery across the UK. For an urgent order, contact us before ordering so we can confirm stock, the applicable dispatch cut-off and the service for your postcode. Selecting express does not automatically guarantee same-day dispatch.

Only select services that are actually offered for your order. A timed morning service is not a standard promise in this policy; please contact us before relying on a specific arrival time.

Saturday delivery

Saturday delivery must be explicitly selected at checkout and is available only for eligible orders and destinations. Standard and express weekday services do not include Saturday. Contact us before ordering if you need confirmation of dispatch arrangements for a particular Saturday.

Highlands, islands and remote destinations

Regional services can have longer transit times and different charges from standard mainland delivery. Enter the full delivery address and postcode, and select the appropriate service. Do not choose a mainland service for an address requiring a regional service.

For the Isle of Wight, Isles of Scilly, Channel Islands, Isle of Man or another offshore destination, please contact us to confirm current product and postcode eligibility before ordering. An indicative island rate is not confirmation that every island destination or chilled product can be served.

Preferred dates, advance orders and dispatch updates

You can request a preferred delivery date using the calendar when available during ordering. We aim for that date, but it is not guaranteed. Advance orders may be held for dispatch nearer their requested date.

Your order confirmation acknowledges receipt of the order; it is not a dispatch notification. Dispatch and tracking information is provided separately when your parcel is sent. We use courier services including DPD Local and DHL, according to the order and destination.

At busy times, including Burns Night and Christmas, parcels may arrive earlier or later than requested. Allow a delivery buffer before a fixed event and check the storage instructions for your chosen products. Weather, public holidays and courier disruption may extend transit times.

International tinned-haggis enquiries

International enquiries are limited to eligible tinned haggis and selected destinations. Fresh and chilled haggis is not offered as a general worldwide delivery service. Import rules vary by country and product, and being canned does not automatically make haggis eligible.

Contact us before placing an international order so we can confirm the exact product, destination, price and delivery arrangements. A shipping rate displayed at checkout is not, by itself, confirmation of import eligibility. We do not promise delivery to a country or within an international time window until the order's arrangements have been confirmed.

Any applicable recipient-paid import duties, taxes or clearance charges must be checked before ordering. Customs delays can affect timing. Nothing in this policy removes your statutory rights or our responsibilities as the seller.

Fresh-food packaging and receipt

Fresh and chilled food is packed in insulated packaging with gel ice packs. Some products may be dispatched frozen; follow the product information and any instructions supplied with your order. Packaging helps protect food in transit but is not a guarantee that food remains safe after any length of delay.

Arrange for someone to receive the parcel and unpack it promptly. Store food according to its label. Do not assume a product is suitable for refreezing; contact us if its condition or instructions are unclear.

If you choose a safe place, make it secure, sheltered and accessible for prompt collection. Avoid delivery changes that add time in transit for chilled food.

Delayed, missing or damaged deliveries

If a parcel is delayed, missing or arrives in an unexpected condition, contact us with your order number. We will help investigate with the courier. Where possible, photographs of the product, label and packaging will help us assess a problem.

Do not taste or eat food you believe may be unsafe. Please report concerns as soon as you discover them; this request is not a 24- or 48-hour limit on your statutory rights. See our returns and refunds policy for how order problems are handled.

For ordering, cooking and storage questions, visit our Haggis FAQs. For help, use our contact form or email info@alloverfoods.com.