Refund policy
Return & Exchange Policy – All Over Foods t/a Buy Haggis
Countries We Accept Returns From
United Kingdom
Returns Policy
We accept returns for defective products only.
Due to the perishable nature of food items, we cannot accept returns for non-defective goods,
including unwanted items or change-of-mind returns.
Return Condition
Products must be:
• Reported to us immediately upon delivery
• Unopened where possible
• In the same condition they were received if the issue is non-perishable
Photographic evidence may be required for damaged or incorrect items.
Return Window
Customers must notify us of defective or damaged goods within 48 hours of delivery.
Return Method & Fees
If your return is approved:
• We will provide a prepaid return shipping label
• There are no return fees for defective goods
• Items must not be returned without authorisation
If a return is not approved, items cannot be sent back due to food safety regulations.
Exchanges
We do not accept exchanges due to the perishable nature of our products.
If your order is faulty or incorrect, we will replace or refund it as appropriate.
Refunds
Once your return (or evidence of damage) is approved:
• A refund will be issued to your original payment method• Refunds are typically processed within 10 business days
• Banks or card providers may take additional time to complete the transfer
If more than 15 business days have passed since approval, please contact us.
Non-Returnable Items
We cannot accept returns on:
• Perishable food products
• Custom or personalised items
• Sale items
• Gift car
Contact Information
Phone: 01786 357006
From abroad: +44 1786 357006
Email: Please send us an email using the form below.
Address: All Over Foods Ltd, W12 Willow House, Newhouse Road, Grangemouth, Scotland, FK3 8LL
Company Name: All Over Foods ltd
Company Number: SC644510